ITIL (an acronym for IT Infrastructure Library) is the world’s best known IT Service Management framework – for improved IT services ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management.
An “end-user” is a person who uses or is intended to use a software product on a day-to-day basis. uA ‘user’ creates a product, most end-users typically don’t have the same level of technical understanding to make full use of a product.
Change is inevitable. For many organisations change can become a regular occurrence. Accordingly, dealing with change and, more significantly, the impact of change, is a high priority for organisations.