ITIL

ITIL (an acronym for IT Infrastructure Library) is the world’s best known IT Service Management framework – for improved IT services ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. The purpose of the ITIL Foundation certificate in IT Service Management is to certify that you have gained knowledge of the ITIL terminology, structure and basic concepts and have comprehended the core principles of ITIL practices for Service Management.

Key features of ITIL

It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). ITIL is created and owned by the Cabinet Office. ITIL best practices are explained in the five core guidance publications outlining the fundamental ITIL principles that focus on various areas within the service management discipline.

Who will benefit in ITIL

This certification is primarily aimed at:

Those who require a basic understanding of the ITIL framework

Those who need understanding of how ITIL can be used to enhance IT service management within an organisation

IT professionals or others working within an organisation that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.

How will you benefit

After completing the ITIL foundation course and exam, you will have gained knowledge and understanding in the following areas:

Service management as a practice

The ITIL service lifecycle

Generic concepts and definitions

Key principles and models

Selected processes

Selected functions

Selected roles

Technology and architecture

Competence and training